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Frequently Asked Questions

Managed WordPress Faqs

  • How do you optimize your hosting for WordPress?

    We finely tune your hosting resources for maximum performance with application-specific optimizations, platform features, and PHP flexibility. With our global data centers, we make your WordPress website fast, no matter where your users are.

  • What kind of WordPress support do you offer?

    Phluit provides 24/7/365 expert WordPress support for every customer by phone, email, and chat.

  • Can you migrate my WordPress sites?

    Yes, we can! After signing up for managed WordPress, you can request a Phluit website migration. Simply fill out the migration form. If you have multiple sites, be sure to select that option in the form.

  • What happens if my site starts growing?

    Phluit grows with you. Built-in autoscaling allows you to break capacity limits for short amounts of time, so when your site grows, it won’t crash or slow down. It limits your need to upgrade to a different plan, without sacrificing performance.

  • What are the benefits of fully managed WordPress hosting?

    Key advantages of hosted managed WordPress include straightforward site launches, easy migrations, accessible backups, security you don’t have to think about, and WordPress experts that answer your questions quickly and accurately. You spend more time building your business and less time on website tasks.

  • Is WordPress good for business?

    Yes, WordPress is by far the best CMS for building an online business. At Phluit, we’ve optimized WordPress for businesses of all sizes. Whether you’re a one-person shop or an enterprise using WordPress , our hosting scales alongside you so you can grow.

  • Can I host my clients with your WordPress plans?

    Absolutely, yes. Agencies and developers can purchase client plans individually, or purchase our agency-level WordPress plans with more site capacity. We also have an amazing agency partner program that comes with elevated support and referral payouts.

  • Why is managed WordPress hosting more expensive?

    Managed hosting costs more because your host maintains your system hardware and WordPress software for optimum performance. It also comes with features that help you build and manage a WordPress site: migrations, plugins, performance tools, SSLs, CDNs, virus and security protection, and more. While cheap hosting may save you money in the short term, managed hosting saves you money and stress in the long run.

  • What is the difference between managed and regular WordPress hosting?

    There are companies who provide a space where you can run PHP and MySQL code and call it “WordPress hosting.” But, it’s basic hosting with “WordPress” in the name. You’re responsible for administrative tasks and troubleshooting with lower quality of support. A managed host eliminates those hassles. They take care of security patches, plugin updates, backend maintenance, backups, and more.

  • How does fully managed WordPress hosting work?

    Fully managed means you can run your site without managing the technical details. Once you sign up, you won’t have to think about your WordPress hosting much — if at all. Our experts will migrate your site for free, or you can start building a new site with our page builder plugins in wp-admin. Simply point your site at our servers, connect your preferred services, and you’re hosted.

Free Migration Faqs

  • Will I be able to review the migrated website before the final transfer is made?

    Yes, absolutely. We create a copy of your website and set it up on your new Phluit server. Before the final step, we send you a unique link that lets you review everything about your website to ensure it looks and functions exactly as it should within your new hosting environment. Only after you give the green light do we coordinate and execute the final step of pointing your domain name to your new site.

  • What if I have dynamic data like e-commerce orders?

    No worries! We migrate your databases as part of the formal process. We coordinate with you on timing to bring over as up-to-date of content as possible before updating your DNS settings. Once the transfer is complete, we review the old website to identify any data that came through during the transition and separately bring it over to ensure your website contains the latest dynamic data by the end of the migration process.

  • Will my website experience any downtime during the migration?

    Even if we could magically move all your files to a new server instantaneously, there are always some inevitable downtime that occurs when a domain name settings get updated. However, we've developed a reliable, efficient process that minimizes this disruption to be negligible. We also work with you directly to ensure we flip the switch during periods of low traffic (e.g., midnight) to ensure any temporary gaps in connectivity cause as little disruption as possible.

  • What kind of websites can you support?

    Any website! No matter your software or use case, we have a hosting server for you. If you already have a Phluit server set up we will happily move your website to it whenever you're ready. If you still need a server, get in touch and we'll help identify and set up the perfect environment to power your specific website and traffic.

Domains Faqs

  • Which domain name extensions are available?

    Phluit sells the following top level domain (TLD) extensions: .com, .club, .co, .space, .us, .website, .org, .net, .store, .press, .me, .blog, .biz, .info, .host, .online, .site, .monster and .tech. But we are constantly adding new TLDs to this list.

  • Is Domain Name Privacy Protection really free?

    To put it simply: yes, yes, and yes.

    To put it a little less simply: When your domain is registered, you're required to maintain a publicly viewable WHOIS database that displays all your contact details — including home address and phone number. This puts you at risk of spam and identity theft (yikes).

    Luckily, you can keep your info hidden from the public eye by opting to use Phluit's Domain Privacy Protection for FREE FOREVER. 

  • How do I buy a website domain name?

    Buying a domain name begins with our domain name search tool at the top of this page. Once you find an available domain name, you can purchase it, register it, and ensure it's pointed to your hosting account. Here's what to do after you've purchased your domain name.

  • Is my domain name available?

    I don't know, is it? Let's check together! To do a domain name search, go to the top of this page, enter your desired domain name in the search box and click "Register domain" to find out its availability and the amount it'll cost to register the domain.

    Our domain search tool also helps you check out other available domain name extensions or variations that are available, such as yourwebsite.net or yourwebsite.org.

  • What’s the difference between buying a domain and a hosting package?

    As said above, a domain name is like your website's street address, whereas web hosting is like your website's actual home — where all the files, images, and other info actually lives. Your site needs both an address and home to be up and running, but they are definitely two different things.

  • What is a domain name?

    Think of your domain name as a street address for your website. Without a domain name, you'd have to tell customers to visit your site at an IP-based url, such as 123.123.123.123/~yourwebsite, instead of yourwebsite.com. Not very memorable, eh?

    To be successful on the interwebs, you'll want to invest in a domain name to ensure your site has a level of professionalism, appropriate branding, and overall awesomeness.

Managed Database Faqs

  • How long will it take to migrate my site to WordPress Enterprise?

    The time and effort required for migrating to Phluit will vary depending on the number of websites, their current code, and any necessary modifications to enhance their compatibility with Phluit. Nonetheless, our objective is to launch migrations within 7 days of signing the contract.

  • What type of small businesses choose Phluit as their host?

    Phluit is a specialized WordPress hosting provider that caters to small businesses and organizations that utilize WordPress as their primary website platform. While it serves a diverse clientele, Phluit is widely preferred by agencies, freelancers, online merchants, and a variety of other businesses that demand high-performance, secure, and reliable web hosting solutions.

  • What support does Phluit offer to small business owners?

    Phluit offers comprehensive support to small business owners, including: 24/7 technical support, developer assistance, knowledge base documentation, a dedicated customer success team, and an account manager for each customer account.

  • Is Phluit’s hosting good for WooCommerce shops?

    Absolutely! The top WooCommerce shops choose Phluit and reap the benefits of hosting their shops on top-performing and highly secure infrastructure.

  • What is Managed WordPress hosting? How does it help small businesses?

    A managed WordPress hosting provider like Phluit takes care of the technical aspects of running your WordPress website, allowing you to focus on what you do best--running your business. They handle everything from performance optimization and security to updates and maintenance, so you can rest assured that your website is always up and running smoothly.

  • Do you provide free migrations? Even for large or complicated sites?

    Yes. No matter how big or how difficult. Learn about how to schedule migrations and all the details on or “Free Migrations” page. 

Dedicated Server Faqs

  • What are the advantages of dedicated server hosting?

    The are a large number of advantages you will experience with Dedicated Server Hosting. Here are just a few of those main advantages:

    Reliability- While shared hosting and other solutions are very reliable, you do not share resources with other users on a Dedicated Server. That means those resources are working exclusively towards keeping your site up and running. This is especially true during traffic spikes and other periods when you experience maximum visitor volume. Of course, at A2 Hosting, we back up your server with our 99.9% Uptime Commitment with reliability isn't a concern!

    Performance- Again, you are not sharing resources with any other user so you get the added benefit of all your server's processing power ensuring your website runs at peak performance.

    Configuration- With root access on our Core and Unmanaged Servers, you have complete control over how your server is configured. Go ahead and install custom software, configure specific server settings to your liking and get access to your server logs.

    Security- You never have to worry about what other users or sites are doing on your server because you're the only one on your server! Best of all, A2 Hosting manages your security when you select our Core and Managed Server options! We'll take care of the latest security patches and updates!

    Scalability- Choosing a Dedicated Server means you'll not only be able to plan for business and website growth, you'll be able to handle that growth with ease. Scalability means you'll experience a number of advantages like having the resources to add new software packages, the ability to handle additional website traffic, processing more orders and keeping up with database growth.  

  • What is dedicated hosting?

    Dedicated Server Hosting is the ultimate in web hosting solutions. In short, dedicated hosting is a solution when you rent an entire physical server for your websites. You do not share this server with anyone so it can be completely configured to meet your specific need. Since all of the resources of the server are yours and you do not have to share them with any other users, you should experience enhanced website performance and stability.

  • What can I do with a managed server?

    Managed servers are designed for web hosting, email, and databases. You can run an elaborate online store on one and the associated database on a second managed server, host many small online sites on the same system, or use the managed server as an email server for your company.

    There are hardly any limits to what you can do, even when it comes to programming languages and content management systems. We ensure that the server and all the services running on it will remain online, allowing you to completely concentrate on your core business.

  • Is it possible to upgrade my existing managed server to a new model?

    Yes, you can easily change to a different managed server and take your data, configuration, and IP address to the new server. We call this a "hardware exchange." It's possible to do a hardware exchange between the virtual managed servers, the MC line. (In this line, it is only possible to do upgrades for technical reasons.) And you can do a hardware exchange from dedicated managed servers including our older lines (MX, MA, MS, MQ lines) to one of the current models. Just send us a quick support request via https://my.phluit.com

  • What’s the difference between VPS and Dedicated?

    A dedicated server is a server that is solely dedicated to one user, while a VPS (virtual private server) divides the resources of a server between different hosting accounts or sites.

  • Do I really need a dedicated server?

    I’m glad you asked. If you’re experiencing slow loading speeds, running out of storage, or a rapidly growing audience, it might be time to consider a dedicated server. Here’s an article that explains what dedicated hosting is and how it compares to other services.

Managed VPS Faqs

  • How do I know if a VPS is right for me?

    VPS Hosting is a valuable option for websites experiencing increased traffic or requiring enhanced control and flexibility. Shared hosting, while suitable for small sites, may struggle to handle substantial traffic spikes or demand advanced customization. VPS Hosting offers greater resources, isolation, and administrative privileges, making it an ideal choice for businesses, e-commerce platforms, resource-intensive applications, and developers managing multiple sites.

  • What is VPS Hosting?

    A VPS, or virtual private server, is a virtualized environment that shares the resources of a physical server. Each VPS operates independently, giving you dedicated resources like RAM, CPU, and disk space, akin to a dedicated server, but at a more affordable price.

  • What is Dedicated Hosting?

    Dedicated Server Hosting represents the pinnacle of web hosting solutions, offering unparalleled control and performance for mission-critical websites. Unlike shared hosting, which shares resources with multiple users, dedicated hosting grants exclusive access to an entire physical server. This dedicated environment allows for complete customization and optimization, ensuring your websites receive the resources they need to operate at peak performance and stability.

  • What support does Phluit offer to small business owners?

    Phluit offers comprehensive support to small business owners, including: 24/7 technical support, developer assistance, knowledge base documentation, a dedicated customer success team, and an account manager for each customer account.

  • Is Phluit’s hosting good for WooCommerce shops?

    Absolutely! The top WooCommerce shops choose Phluit and reap the benefits of hosting their shops on top-performing and highly secure infrastructure.

  • Do I Need Web Hosting?

    While having a domain name is crucial for identifying your website, web hosting is the backbone that enables it to function on the internet. It provides the virtual space where your website's files are stored and rendered for visitors to access.

  • What is Web Hosting?

    Web hosting provides a space for businesses, organizations, and individuals to store their websites or apps online. They connect to a server to access the website's content. Which is what we provide.

Managed Cyberpanel VPS Faqs

  • How can I cancel my Phluit subscription?

    You can cancel the account by deleting your servers anytime, and you will only be charged until the server(s) were active.

  • When will I be charged?

    We use post-billing method and charge in arrears. Invoices are issued in the first week of every month for usage of services in the previous month. You will be notified by email of your invoices. 

  • What if I change my Phluit pricing plan midway through the month?

    Phluit charges you hourly. This means you are charged only for what you use. As soon as you change your cloud hosting pricing plans, it will be reflected immediately on your invoice.

  • Can I launch separate applications?

    Yes. There is no restriction on the number of applications you can launch on a single server.  

  • Can I have servers on separate pricing plans and separate cloud providers?

    Yes, you can launch multiple servers of the same or different cloud hosting plans and providers. It is entirely up to you how many servers of which cloud hosting pricing plans and infrastructure provider(s) you launch. 

  • How does 24/7/365 support works?

    Every pricing plan gives you online access to 24/7/365 support through Live Chat and our ticketing system. The Advanced and Premium Support add-ons give you quicker response time, and enhanced access to our Support Team.

Managed Plesk VPS Faqs

  • What are Plesk extensions?

    They are modules that allow you to add new features to your Plesk control panel. You can get Plesk extensions directly from Plesk or from various Plesk partners. Some of the most popular extensions include Imunify360, Plesk Premium Email powered by Kolab, Google PageSpeed Insights, and Joomla! Toolkit, WordPress Toolkit, etc.

  • Which databases can I use with Plesk VPS?

    Our hosting company supports a few of the most popular databases, such as MySQL, MS SQL Server, and more. So, you can freely use us as your web host without worrying about database compatibility.

  • Why should I use the Plesk control panel?

    Plesk has a user-friendly graphical interface enabling you to perform and manage all your tasks from one place. It is also excellent for server configuration, allowing site owners to adjust their settings as needed quickly.

  • Is Plesk VPS better than shared hosting and dedicated servers?

    Plesk VPS strikes a perfect balance between the affordability of shared hosting and the robust performance and control of dedicated servers. It provides each user with a dedicated virtual server environment, ensuring enhanced performance and greater control over their hosting setup compared to shared hosting. Additionally, Plesk VPS is significantly more cost-effective than dedicated servers, making it an ideal choice for websites that are experiencing growth or require more resources and customization options.

  • Is Plesk better than cPanel?

    Plesk and cPanel are both powerful control panels with comprehensive features. Therefore, choosing between them largely depends on personal preference, hosting environment (Windows or Linux), and specific requirements.

  • Can I host multiple websites on one Plesk VPS plan?

    Yes, you can host numerous websites on one Plesk VPS (also with reseller accounts). However, ensure you get the resources you need for maximum performance and speed of each website.

Managed cPanel VPS Faqs

  • How can I cancel my Phluit VPS subscription?

    You can cancel the account by deleting your servers anytime, and you will only be charged until the server(s) were active.

  • What’s included in the monitoring?

    As part of the management; we will provide 24/7 uptime monitoring of your server as well as resource-level monitoring to ensure that your server is not maxing out CPU/RAM/Storage etc. If an alert is received by our team then we guarantee to investigate it within 10 minutes.

    We monitor the services running on the server such as Apache/LiteSpeed, MySQL/MariaDB, and DNS services and proactively respond in the event of a service failure.

  • What if I change my Phluit plan midway through the month?

    Phluit charges you hourly. This means you are charged only for what you use. As soon as you change your cloud hosting pricing plans, it will be reflected immediately on your invoice.

  • How quickly is my order processed?

    Managed cPanel VPS or Managed cPanel Server orders are usually fulfilled within 24-hours of receiving payment however may take longer for a particularly custom requirement or dedicated server order.

  • What’s included in the management?

    We provide; initial server security hardening, an initial generic optimization which can later be fine-tuned depending on the use case, proactive response to monitored alerts, routine security and update management.

  • How does 24/7/365 support works?

    Every pricing plan gives you online access to 24/7/365 support through Live Chat and our ticketing system. The Advanced and Premium Support add-ons give you quicker response time, and enhanced access to our Support Team.

Managed WooCommerce Faqs

  • What is WooCommerce?

    WooCommerce: Your All-in-One E-commerce Playground

    Selling anything online just got easier! WooCommerce, the world's most popular WordPress plugin, unlocks your e-commerce superpowers. Build the store you crave, filled with endless possibilities:

    • Sell anything: From handcrafted jewelry to digital downloads, WooCommerce lets you dream big and sell bigger.
    • Effortless customization: With a treasure trove of extensions and design options, your store will be as unique as you are.
    • Payment peace of mind: Secure transactions and reliable on-the-go management keep your business humming.
    • Beginner-friendly: No tech wizardry needed! Start your e-commerce journey with ease, backed by responsive support teams whenever you need a hand.

    Ready to dive in?

    • WooCommerce is free! Say goodbye to hefty platform fees and hello to limitless potential.
    • Easily add it to your existing WordPress site in minutes, or build a brand new store from scratch.
    • Host anywhere: Freedom is key! Choose the hosting that fits your needs.
    • Automattic, the folks behind WordPress, created WooCommerce, so you know you're in good hands.
    • Security first: Rest assured, your store and customers are protected.

    WooCommerce: It's not just a plugin, it's your e-commerce launchpad. So, what are you waiting for? Start building your dream store today!

    This reframed version uses a more engaging tone, highlights key benefits in a concise way, and answers several common questions about WooCommerce right away. I hope this is helpful! 

  • Who created WooCommerce?

    It is! Powered by Automattic (the masterminds behind WordPress.com and Jetpack), WooC ommerce enjoys constant updates, robust security, and fresh features – thanks to both their skilled in-house teams and a thriving community of contributors.
     

  • Is WooCommerce good for beginners?

    Anyone can build a beautiful, user-friendly store with WooCommerce. Its intuitive interface guides you every step of the way, while its powerful features give you the freedom to tailor the experience for your customers. No wonder brands like Airstream and Weber Grills choose WooCommerce!
     

  • What payment providers can I use with WooCommerce?


    WooCommerce offers extensive support for various payment providers, enabling you to offer diverse payment options to your customers. Here's a list of some of the most popular and widely used payment providers that integrate seamlessly with WooCommerce:

    1. Stripe:

    • Global reach: Accepts payments in over 135 currencies.
    • Security: PCI compliant and prioritizes fraud prevention.
    • Ease of use: Simple setup and integration with WooCommerce.
    • Features: Supports major credit and debit cards, Apple Pay, Google Pay, and more.
    • Fees: 2.9% + $0.30 per transaction.

    2. PayPal:

    • Reputation: A trusted brand with wide global recognition.
    • Flexibility: Offers multiple payment options, including PayPal accounts, credit and debit cards, and PayPal Credit.
    • Security: Strong fraud protection measures.
    • Features: Express Checkout, recurring payments, guest checkout, and more.
    • Fees: 2.9% + $0.30 per transaction.

    3. Square:

    • Point-of-sale integration: Ideal for businesses with both online and physical stores.
    • Convenience: Offers in-person payments, online payments, and mobile payments.
    • Features: Inventory management, customer relationship management (CRM), and analytics.
    • Fees: 2.9% + $0.30 per transaction.

    4. Authorize.net:

    • Reliability: A long-standing payment gateway with a solid reputation.
    • Security: PCI compliant and offers advanced fraud protection tools.
    • Features: Supports recurring billing, customer profiles, and recurring payment management.
    • Fees: Vary based on plan and transaction volume.

    5. WooCommerce Payments:

    • Seamless integration: A first-party payment solution designed specifically for WooCommerce.
    • Convenience: No setup or monthly fees.
    • Features: Accepts major credit and debit cards, Apple Pay, Google Pay, and more.
    • Fees: 2.9% + $0.30 per transaction.

    Other notable options include:

    • Amazon Pay: Leverages Amazon's trusted brand and customer base.
    • Apple Pay: Offers a streamlined checkout experience for Apple device users.
    • Google Pay: Provides a fast and secure checkout option for Android and Google users.
    • Alipay: Taps into the vast Chinese market for businesses expanding globally.

    Factors to consider when choosing a payment provider:

    - Target market: Where are your customers located, and what payment methods do they prefer?- Transaction fees: Compare processing fees and account for any monthly or setup costs.- Security: Ensure the provider has robust security measures and certifications.- Features: Consider essential features like recurring payments, subscription management, and abandoned cart recovery.- Ease of use: Choose a provider with a user-friendly interface and simple integration process. 

  • Why is a Managed WooCommerce plan better than installing WordPress and WooCommerce myself?

    We start you out with the latest version of WordPress and WooCommerce, the same ones you'd download from WordPress.org. What makes Phluit's Managed WooCommerce Stores plans different is what comes next.  

    • Integrated marketplace selling across Amazon, eBay, Etsy, Google, and Walmart.
    • Includes 25 premium extensions for store management, cart and checkout, analytics, marketing, product add-ons, and much more —over $2000/yr. of value.   
    • Hassle free hosting where Phluit handles updates for the core software, plugins and extensions and keeps everything running smoothly.
    • High performance cloud hosting that delivers high levels of performance, reliability, and security.    
  • How much does WooCommerce cost?

    WooCommerce itself is completely free! That's one of its biggest advantages. You can download and install the plugin on your WordPress website without any fees.
     

Multisite Hosting Faqs

  • When should I use Multisite vs single site?

    Multisite certainly has a time and a place, here are some great examples of when it might be best to use Multisite. Some great examples include schools and universities, landing pages, agencies, and small and medium-sized businesses.


     

  • Will Phluit combine my sites into a Multisite for me?

    No this would be out of the scope of support at Phluit, though our support will be able to point you in the right direction.


     

  • Are site visits counted the same way on Multisite?

    Yes since a multisite install is still a single WordPress install on a container, any unique visits to the site(s) on that container count towards the visits.


     

  • How can I rebuild my sites as a Multisite?

    It is best to start with a fresh WordPress Install and convert that to WordPress Multisite and then import your current site into that install.  This is due to some of the directory structure and database tables. Converting directly to Multisite COULD cause issues in the future.  

  • How many PHP workers do I need?

    This all depends on the type of sites. While Multisite does require more PHP workers to run better, the difference in PHP workers needed will be based on how static or dynamic a site is. 

  • How many sites can WordPress Multisite handle?

    There is no software limitation to how many sites can be enabled on a Multisite installation. The real bottleneck will eventually become the platform resources (CPU, RAM, PHP Workers, etc).


     

  • How will Phluit support me with Multisite?

    Support is available 24/7 for assistance with the site including a Multisite installation. 

  • Can Multisite setups be hosted using the Starter Package?

    No, you will need to be on at least a Pro plan for this.  Multisite CAN be resource-intensive and require additional PHP workers.


     

  • Does Multisite count as 1 WP install?

    Yes, Multisite counts as one WordPress install, even though it can manage multiple websites. Here's how it works:

    One Core, Multiple Sites: Multisite is a feature of WordPress that allows you to create and manage multiple websites from a single WordPress installation. This means you only have one set of core WordPress files and one database, even though you can have multiple websites running on that foundation.

    Shared Resources: All the websites in a Multisite network share the same core WordPress files, plugins, and themes. This can save you disk space and make it easier to manage updates, as you only need to update WordPress once for all of your sites.

    Separate Content: However, each site in the network has its own separate database tables for storing its unique content, such as posts, pages, users, and settings. This allows each site to have its own distinct content and appearance.

    Key Points:

    • One Installation: You only install WordPress once to use Multisite.
    • One Dashboard: You manage all sites from a single WordPress dashboard.
    • Shared Resources: Plugins and themes are shared across the network.
    • Separate Content: Each site has its own content and settings.

    Advantages of Multisite:

    • Efficient Management: Manage multiple websites from one dashboard.
    • Centralized Updates: Update WordPress, plugins, and themes for all sites at once.
    • Easy Collaboration: Share users and content across sites.
    • Cost-Effective Hosting: Potentially reduce hosting costs by consolidating multiple sites. 
  • What is a WordPress Multisite?

    Multisite is a single WordPress install that acts as multiple separate sites all sharing the same files and database. 

Reseller Hosting Faqs

  • Can I create my own web hosting plans?

    You will be able to create your own packages and include as much or as little resources to your customers as you like, such as disk space, bandwidth, domains, e-mail accounts, etc, including offering Unlimited plans. You will be limited by the resources on your reseller hosting plan.

  • Who is responsible for providing support to my customers?

    You as the reseller will be responsible for providing support to your customers. Phluit will provide you, the reseller with support 24/7 via e-mail, live chat and telephone. You will also have access to our extensive Knowledge base, video tutorials & more.

  • What if I don’t like your hosting services?

    You won’t like them you will love them! 🙂

    But of course, if for X reason you change your mind, that’s ok. We offer an industry-leading 30-days money-back guarantee with our business policy and standard.

  • What is the uptime of Phluit servers?

    We believe reliability is of the highest importance to you and your customers. We routinely exceed 99.99% uptime on our Cloud Services, virtue of using redundant hardware, network infrastructure and Internet providers.

  • What happens if I need to upgrade?

    Upgrading your hosting package is as easy as contacting our support team, who can recommend the best solution for your needs and guide you through the migration process.

    There are no hidden charges or fees if you decide to switch packages, all that will change is your subscription fee, which will change to the cost of your new solution. You are allowed to upgrade/downgrade the package at any moment.

  • Do you offer migration from another hosting provider?

    Yes. We offer free migration assistance, no matter if you have Plesk or any other panel with your current provider, we will migrate your data.

  • How many customers I can host in each reseller plan?

    Our Plesk Reseller Hosting is tiered and includes between 5 and 50 accounts by default – depending on the package you select. If you need more resources, you can take another plan for load balancing between your customers. Its a fully dedicated VDS platform.

Storage Box Faqs

  • Will my data be safe and secure on Phluit Storage Boxes?

    We use Hybrid RAID 60, which is now one of the Current Best Standards for the highest level of data protection that can handle multiple harddisk failiures and automatically rebuild the data on replacement of the defective drive. 

  • Can I give other people access to my Storage Box?

    You can create additional users for your Storage Box via contacting Phluit support. They can use the same protocols as the main user. Other users have access only to a designated subdirectory of the main user. However, the main user has full access to the directories of all sub-accounts. 

  • How does Phluit secure data on Storage Boxes?

    Your files on Storage Boxes are safeguarded with a RAID configuration which can withstand several drive failures. Therefore, there is a relatively small chance of data being lost. The data is not mirrored onto other servers. In addition, checksums for the individual data blocks are used to detect and correct bit errors.  

Phluit Care Faqs

  • What if my site is somewhat large and complicated?

    We'll help manage any website of any size! For more complex projects that may involve extra effort to maintain, we'll let you know and provide a free quote. Often with bigger websites, customers pair a Phluit Care plan with an ongoing development retainer to faciliate regular code and content projects.

  • What if an update breaks something on my website?

    Updating website software (e.g., WordPress, Joomla) can affect functionality when 3rd-party plugins or integrations are not cross-compatible. We always check website functionality after every update to ensure there are no problems, and if we find an error we roll-back to the prior version of your site until we can work with you on what you'd like to do.

  • What happens if my site goes down?

    We instantly send you a notice so you can get to work getting things back up fast. With Phluit Care Pro we'll investigate the downtime ourselves. If the problem was caused by a hack or server-side error, we'll get things back up. (Keep in mind, if you or a developer break something on the website, we can't fix those kinds of problems. However, our technical support team will work with you to identify the issue and solutions to bring it back online.

  • What happens if my site gets hacked?

    If any malicious code is detected on your website, we send you a notification right away so you are aware. If you have the PRO plan, we'll also dive right into your files to immediately investigate what is going on. Then we will either remove the bad code, or restore your website to a prior version from before the incursion occurred. In the case of more complicated sites or those with e-commerce data, etc... we'll reach out to coordinate the best way to get things back and restored to normal.

Development - Pro Services Faqs

  • What if I’m not a Phluit customer?

    Don't worry, we can still help! We'll obviously need to collect credentials to your existing web host and your website software, but once we have those we should be able to execute your requests. Feel free to contact us with what you need done and we'll happily investigate your situation to confirm this with you.

  • What kind of web software can you work on?

    We specialize with WordPress-based websites, but we can usually help execute requests on most web platforms. Reach out with what you need done and we'll investigate to let you know if it is feasible or not.

  • Do retainer hours “roll over” from one month to the next?

    Yes! We automatically allow unused development hours to roll over to the subsequent month. So if you don't take advantage of your hours in one month, you can still use them the next month. However, we do cap your ability to accrue hours at twice the amount of your plan. So if you have a 4 hour retainer, the most you can accrue for use over time is 8 hours – any unused hours beyond that would be lost.

  • How long do development tasks take?

    Most tasks requested can be performed comfortably within 72 hours. That said, larger, more complex projects can take longer. Should your request require extra time, we'll let you know and provide a timeline that you can approve. For rush requests, we can sometimes get things through faster – just let us know and we'll work with you to confirm whether it's feasible to meet your deadline!

  • Do I have a chance to review the work before it’s applied to my live site?

    Yes! We don't do any work on a live, production website. Whenever possible, we create a staged 'copy' of your site and apply all your requested changes on it first for you to review. Only once you approve the changes do we roll out the code updates to your live website.

Marketing - Pro Services Faqs

  • How does the Social Marketing service work?

    We make it easy! Once you purchase a Social Marketing plan, your dedicated Social Manager will introduce themselves and send you a questionnaire to help us learn about your business and goals. We then compile a comprehensive social strategy and review this with you 1-on-1 to ensure we focus content efforts in the areas where you can see the most growth. You receive a monthly report summarizing the work performed and the gains to social networks, and we regularly review your strategy with you to ensure we are always maximizing your potential.


     

  • What is a branding sheet?

    To help make sure your brand is represented in a consistent and professional way, we develop a branding sheet that summarizes your logos, fonts, and other assets in one unified and consolidated space. We use this to help set up your profiles and share the PDF with you to use going forward.

  • How involved will I be with running the social accounts?

    Totally up to you! Some of our customers prefer to leave everything to our team, while others value being more involved in the process and approve all content before they are posted. Either way, you’ll have full access to the tools we use so you can see all posts before they go out at any time. And monthly strategy sessions with your Social Manager will help ensure your strategy is always aligned with your objectives.

PPC Management Faqs

  • What is PPC?

    PPC, also known as pay-per-click, describes an online advertising strategy where advertisers only pay when someone clicks on an ad. PPC ads can display on websites, search engines, and social media networks.

  • What are PPC management services?

    With PPC management services, you receive professional management of your PPC strategy and campaigns for a designated fee. This management can include strategy development, bid management, ad copy, and more.

  • What do PPC services include?

    Deliverables for PPC services depend on the service provider, as well as the plan selected. In most cases, PPC services will include advertising on Google and Bing, as well as keyword targeting, bid management, and routine reporting.

  • How much do PPC management services cost?

    On average, small-to-midsized businesses will spend $9000 to $10,000 per month on PPC. At WebFX, our PPC management services start at $425 per month (with a monthly ad spend of up to $2500) and go up to $1800 per month (with a monthly ad spend of $15,000 to $50,000).
     

SEO - Pro Services Faqs

  • What is SEO?

    Search engine optimization (SEO) refers to all the various things you can do to help make your website rank higher in relevant results of search engines like Google. Some of the work involves improvements and optimizations to the website itself, such as improving page speed, adding relevant keywords throughout your content, and improving your sitemap. Other activities can involve helping generate links to your website from other external websites to improve your domain’s authority.

  • Why does SEO Matter?

    The higher your website appears in search engine result pages, the more likely people are to find and visit your website. If you’re looking to attract a particular audience or type of person, it’s imperative that your website appear in relevant results to those people! SEO is one of the most important marketing activities you can invest in to generate meaningful, long-term traffic growth for your website.

  • Why should I choose Phluit to help me with my SEO?

    Our SEO team has years of industry experience. We seek long term partnerships with our clients who are truly committed to getting ranked and developing a content strategy. Now you can sit back and let us handle everything for you, freeing you to focus on your business.

  • How big of ranking improvements will I see?

    That depends! Some keywords are harder to rank for than others – it all depends on your competition. We can almost always guarantee that your website will get ranked on search terms that will drive meaningful traffic to your website. Your SEO Manager will conduct thorough research to identify keywords where you can make the most progress, and will provide timelines on when the ranking is estimated to be achieved.

  • How do I measure my website’s search engine ranking?

    Every month you will receive a complete report on your website’s SEO performance. This includes a summary of the activity performed, as well as data regarding your site’s traffic and ranking improvements across target key words. This makes it easy for you to always keep tabs on how your website is performing in search engines and growing in traffic as a result!

  • How does the SEO Marketing service process work?

    We make it easy! Once you purchase an SEO plan, your dedicated SEO Manager will introduce themselves and send you a questionaire to help us learn about your business and goals. We then compile a comprehensive SEO strategy and review this with you 1-on-1 to ensure we focus SEO efforts in the areas where you can see the most growth. We spend a lot of time upfront optimizing your website software for SEO, and then continually implement tactics and new content informed by your SEO strategy. You receive a monthly report summarizing the work performed and the gains to your rankings and traffic, and we regularly review your strategy with you to ensure we are always maximizing your website’s potential.

Social Media Marketing - Pro Services Faqs

  • How does the Social Marketing service work?

    We make it easy! Once you purchase a Social Marketing plan, your dedicated Social Manager will introduce themselves and send you a questionnaire to help us learn about your business and goals. We then compile a comprehensive social strategy and review this with you 1-on-1 to ensure we focus content efforts in the areas where you can see the most growth. You receive a monthly report summarizing the work performed and the gains to social networks, and we regularly review your strategy with you to ensure we are always maximizing your potential.

  • What is a branding sheet?

    To help make sure your brand is represented in a consistent and professional way, we develop a branding sheet that summarizes your logos, fonts, and other assets in one unified and consolidated space. We use this to help set up your profiles and share the PDF with you to use going forward. 

  • How involved will I be with running the social accounts?

    Totally up to you! Some of our customers prefer to leave everything to our team, while others value being more involved in the process and approve all content before they are posted. Either way, you'll have full access to the tools we use so you can see all posts before they go out at any time. And monthly strategy sessions with your Social Manager will help ensure your strategy is always aligned with your objectives.

WordPress Update - Pro Services Faqs

  • How long does a site update service take?

    Most updates are completed within 7-10 business days. More complicated updates can take longer, and we'll be in communication regularly to keep you in the loop. Rush processing is available – just let us know if you have a particularly tight timeline and we'll do our best to meet your deadline.

  • Are there web applications and software that you don’t support?

    Not usually! We can update nearly any website, even if it wasn't built using popular solutions (like WordPress, Joomla, Drupal, etc). If for some reason we're not confident of our ability to update your website, we'll let you know!

  • What if my website is complicated or fairly large in size?

    No prob! We're happy to help tackle updates on websites of any size. If yours requires more effort than usual, we'll examine your code and get you a free, no-obligation estimate so that you can decide on the best steps forward.

WordPress Optimization - Pro Services Faqs

  • How long does a website optimization service take?

    We recommend optimizing your website before upgrading to a more powerful server. Even with large, complex sites, there are usually lots of ways to improve your software to deliver better performance. That said, larger websites with lots of content and traffic will likely always be a bit slower than a smaller site. Once your software is optimized, our team can then better help you determine whether a more powerful server infrastructure (such VPS or Dedicated) might make sense.

  • How fast will this optimization service make my site?

    Because every website is different, it depends! We always benchmark performance at the start of the project, and then we compare the original page speed scores to those run after all the optimization work has been performed. Our goal is to see measurable gains and get your website as fast as possible with improvements to your software.

  • What kind of websites can you optimize?

    Any website! We tend to focus a lot on optimizing WordPress website performance because a lot of our customers love using WordPress. That said, we can apply various optimization techniques to improve your page speed even if you use different software.

  • How long does a website optimization service take?

    For most websites we can complete all the work required within just 5 business days (1 week). Larger or more complex sites, such as e-commerce stores or blogs with tons of content, can some times take a bit longer.

Web Design - Pro Services Faqs

  • How does the web design process work?

    We make it effortless for you to get a professional, beautiful website. Once you purchase a web design plan, your dedicated project manager will introduce themselves and send you an initial questionnaire that helps us learn all about your website requirements and goals. We also collect any content and imagery that you want to include in the site. Our team then takes it from there! You get to review the designs and offer feedback. Once the designs are approved, our team converts them into code and handles all the backend implementation to launch your website on your preferred domain name. It couldn't be more simple.

  • How long does a web design project take?

    Most website projects are fully completed and launched within just 4 weeks! Larger or more complicated websites (such as big e-commerce stores with a lot of products) can sometimes take longer – your project manager will work directly with you to set timelines and launch goals. Rush projects are also possible, so if you're in a hurry to get your new website live ASAP, just let us know!

  • Can I give feedback on the website design?

    You bet! Our designers begin by creating a 100% unique, custom mockup based on your requirements. This is then sent directly to you to review and offer notes and feedback. Two rounds of revision are included in every web design plan, and our designers work with you closely to ensure your vision is realized.

  • How do I update my website once the project is done?

    Once your website is designed and published, we make it easy to make changes going forward! You can simply log into your WordPress software and make edits on your own. We also offer ongoing plans for monthly updates and change requests – with these, you can simply reach out to us anytime and we'll make any changes for you.

Agency Solution Faqs

  • How long will it take to migrate all my sites to Phluit Agency?

    The amount of time and energy that a migration to Phluit will take is heavily dependent on the volume of sites, their existing code, and what (if any) changes need to be made to help optimize them for Phluit. That said, our target for launches is 7 days from the day of signing.

  • Do you offer hosting for a single high-resource site?

    Certainly. Our single-site plans are designed for individuals requiring hosting for a solitary WordPress installation that demands resources beyond the typical website.

  • Do you provide custom plans?

    Unable to locate a standard plan that meets your requirements? Contact Phluit's Sales team to have a tailored plan crafted specifically for your needs. Get in touch with sales to discover the perfect plan for you.

  • Is Phluit hosting designed for WooCommerce shops?

    Absolutely! The top WooCommerce shops choose Phluit and reap the benefits of hosting their shops on top-performing and highly secure infrastructure.

  • Do you provide special agency offers for WordPress hosting?

    Jumpstart your agency and get unlimited free migrations, free Pro plan hosting for your agency site, and a white-labeled Clear Cache plugin. Plus, we'll cover your first month of client site hosting as a limited-time bonus! (Triple the value with annual billing!)

  • How does white labeling work?

    Phluit branding appears in two locations on the WP admin screen: the left-menu "Phluit Cache" item (sometimes) and the footer message "Thanks for creating with WordPress and hosting with Phluit."

Enterprise Solution Faqs

  • How long will it take to migrate my site to WordPress Enterprise?

    The amount of time and energy that a migration to Phluit will take is heavily dependent on the volume of sites, their existing code, and what (if any) changes need to be made to help optimize them for Phluit. That said, our target for launches is 7 days from the day of signing.

  • Are there overage charges if I have traffic spikes?

    We believe high traffic should be a cause for celebration, not an opportunity to sneak in overage charges. If your sites are consistently experiencing higher-than-expected levels of traffic, we’ll work with you to reassess the right package level for your needs.

  • What’s the difference between Phluit Managed WordPress and Phluit WordPress Enterprise solution?

    Our enterprise solution is purpose-built to help enterprises with multiple sites, complex setups, millions of page views, or large teams to create valuable customer experiences.

  • How long are your contracts for Phluit Enterprise WordPress solution?

    Contracts are annual.

  • Are there upfront costs or additional fees?

    Nope! There are no setup fees, and no additional costs.

  • What technology integrations are available?

    WordPress is all about flexibility. You can choose from a nearly endless array of enterprise-grade robust plugins, integrations, and APIs. If you’re overwhelmed by all the options, our experts can guide you in building exactly the digital experience you need.

  • Does Phluit provide design and development services?

    I’m glad you asked. We provide anything you need for you to craft Your Digital Empire: Website Management, Building, Development, and Design At Your Fingertips.

Nonprofit Solution Faqs

  • How long will it take to migrate my site to WordPress Enterprise?

    The time and effort required for migrating to Phluit will vary depending on the number of websites, their current code, and any necessary modifications to enhance their compatibility with Phluit. Nonetheless, our objective is to launch migrations within 7 days of signing the contract.

  • What type of Nonprofits choose Phluit as their host?

    Phluit is a specialized WordPress hosting provider that caters to Nonprofits and organizations that utilize WordPress as their primary website platform. While it serves a diverse clientele, Phluit is widely preferred by agencies, freelancers, online merchants, and a variety of other businesses that demand high-performance, secure, and reliable web hosting solutions.

  • Do you offer a nonprofit discount? How do we get set up?

    Yes, we offer a 25% discount on all monthly and annual WordPress plans for approved nonprofits. Your nonprofit site will need to have its own separate hosting account.

    To get approved and set up in our system as a nonprofit contact sales and provide:

    • First and Last name of the account owner
    • Email address of the account owner
    • Country of Origin
    • Confirmation of your preferred term (monthly or annually)
    • 501(c)(3) documentation (or your country’s equivalent documentation)

    Get in touch with us and we’ll walk you through everything.

  • What payment methods do you accept?

    We accept credit cards (Visa, MasterCard, Maestro, American Express, and Discover) and PayPal.

    For annual plans we also accept Wire Transfer and ACH payments.

    As a globally distributed company with clients all over the world paying in multiple currencies utilizing multiple banks, we cannot accept checks.

  • Can I try Phluit’s Managed WordPress Hosting for free?

    Absolutely! The top WooCommerce shops choose Phluit and reap the benefits of hosting their shops on top-performing and highly secure infrastructure.

  • Do you offer your nonprofit discount to Open Source projects?

    Yes. Contact our Sales team. Provide your website and project details for evaluation.

Small Business Solution Faqs

  • How long will it take to migrate my site to WordPress Enterprise?

    The time and effort required for migrating to Phluit will vary depending on the number of websites, their current code, and any necessary modifications to enhance their compatibility with Phluit. Nonetheless, our objective is to launch migrations within 7 days of signing the contract.

  • What type of small businesses choose Phluit as their host?

    Phluit is a specialized WordPress hosting provider that caters to small businesses and organizations that utilize WordPress as their primary website platform. While it serves a diverse clientele, Phluit is widely preferred by agencies, freelancers, online merchants, and a variety of other businesses that demand high-performance, secure, and reliable web hosting solutions.

  • What support does Phluit offer to small business owners?

    Phluit offers comprehensive support to small business owners, including: 24/7 technical support, developer assistance, knowledge base documentation, a dedicated customer success team, and an account manager for each customer account.

  • Is Phluit’s hosting good for WooCommerce shops?

    Absolutely! The top WooCommerce shops choose Phluit and reap the benefits of hosting their shops on top-performing and highly secure infrastructure.

  • What is Managed WordPress hosting? How does it help small businesses?

    A managed WordPress hosting provider like Phluit takes care of the technical aspects of running your WordPress website, allowing you to focus on what you do best--running your business. They handle everything from performance optimization and security to updates and maintenance, so you can rest assured that your website is always up and running smoothly.

  • Do you provide free migrations? Even for large or complicated sites?

    Yes. No matter how big or how difficult. Learn about how to schedule migrations and all the details on or "Free Migrations" page.

360 Monitoring Faqs

  • What is Website Monitoring?

    Website Monitoring tests websites for uptime, performance, and overall function. It verifies that your site is up, running, and accessible for visitors. Website Monitoring results will let you resolve any issues with your site before they impact your business.

  • How does Performance Monitoring work?

    Performance Monitoring tools and processes check how well the system is running by monitoring system resources like CPU use, memory consumption, disk usage, input/output (I/O) performance, and network uptime.

  • How does SSL Monitoring work?

    With SSL Monitoring, you can track your SSL certificates and plan ahead for expirations, ensuring seamless certificate management.

  • What languages are supported?

    360 Monitoring supports English, German, Japanese, Spanish, Italian, Brazilian Portuguese, French, and Russian.

  • Are there any extra fees for notifications?

    All paid plans allow unlimited multi-channel alerts. Some carriers may charge additional fees for data use or SMS messages.

  • What is Full Site Check?

    Full Site Check protects your online presence against errors. It crawls your entire website or online store and identifies dead links, broken images, JavaScript errors, and many more anomalies, helping avoid website issues.

  • How does Website Monitoring work?

    Website Monitoring performs tests on your website at regular intervals (every 1, 5, or 10 minutes, depending on your plan). These tests detect problems with your website. When an issue is detected, 360 Monitoring sends an alert and records the issue for later analysis.

  • Why is Performance Monitoring important?

    Performance Monitoring is crucial in identifying performance issues before they hurt your business. Its system resource findings also let you proactively plan for your future needs.

  • What locations are supported for monitoring?

    You can perform monitoring from anywhere in the world, with monitoring locations in Australia, Canada, Finland, France, Germany, Japan, Mexico, the Netherlands, Sweden, the United Kingdom, and the United States.

  • Can I upgrade my plan?

    Yes, you can upgrade your plan at any time.

OX Business Email Faqs

  • What apps are included in OX App Suite?

    All OX App Suite plans include access to Webmail, Calendar, Tasks and Address Book. The Productivity package adds OX Drive and OX Documents (Text, Spreadsheets and Presentations).

  • Can I add outside email accounts to OX App Suite?

    Yes, OX App Suite supports connecting all external IMAP email accounts including popular providers such as Gmail, Yahoo and Outlook.com. Simply add your email address and password into App Suite and any email sent to those accounts will appear in your App Suite Interface.

  • Can I sync calendar and contacts between OX App Suite and my mobile device?

    Yes, OX App Suite fully supports CalDAV and CardDAV. And for Android users, syncing is easy via our dedicated Android Sync App.

  • Will OX App Suite work on my device?

    App Suite works seamlessly with most native desktop and mobile email clients.

  • What Languages does OX App Suite support?

    OX App Suite supports the following languages: English, German, Spanish, French, Italian, Dutch, Polish, 中文 简体, 中文 繁體, 日本語 日本.

  • Does OX App Suite protect against Spam and Viruses?

    Yes! OX App Suite uses proprietary technology as well as partnerships with well-established vendors in the Anti-Spam industry to keep your inbox as clean and safe as possible.

  • What is OX Drive (Productivity)?

    OX Drive is an online storage solution to store your documents, photos and media in the cloud. This means, you only need access to OX App Suite and OX Drive and you will have access to all your files, too. OX Drive lets you synchronize your files with all your devices using the browser or native apps.

  • What is OX Documents (Productivity)?

    OX Text, OX Spreadsheet and OX Presentation are the 3 applications within the broader term OX Documents. These applications can be used to create and edit text documents, spreadsheets and presentations online. Create and edit your documents from anywhere using the familiar features and functions from your Office software solution and on all your devices.

CodeGuard Solution Faqs

  • Wait so, what exactly is CodeGuard?

    In simple terms, CodeGuard provides you with the ability to:

    1) monitor your website for threats, and 

    2) restore your website from a previous version should any attacks or accidents occur. 

    Two things that provide great peace of mind.

  • What’s the CodeGuard restore process like?

    For starters, you get to decide what kind of restoration you’d like to do for your site, whether it’s a single file, database, or the entirety of your website. Once the restoration is finished, a backup of the change is created, and you’ll get an email indicating that the process is complete.

  • Why do I need CodeGuard?

    CodeGuard provides an independent offsite backup solution for your website along with daily monitoring to ensure your website is online and malware free.

  • How does it work?

    CodeGuard takes daily automated snapshots of your website. Using these snapshots, you can restore your entire site or a specific file to an earlier version at any time.

  • Where are backups stored?

    Backups are stored on Amazon Web Services Simple Storage System which provides market leading resiliance and redundancy for your backups.

  • What is File Change Alert Monitoring?

    CodeGuard can monitor and notify you by email when your website changes to alert you to new threats and malware.

  • What happens if my site gets infected?

    With CodeGuard's daily snapshots, if your website gets attacked, you can restore to a previous uninfected version at any time.

MarketGoo Solution Faqs

  • Does marketgoo make the recommended changes or do I?

    Marketgoo is a Do-it-Yourself tool, so while we help you with analysing your site and giving recommendations, along with tasks and instructions for your to optimize your site, we don't make these changes for you.

  • Why do I need SEO?

    You work on your SEO in order to improve your site's rankings in search results. This leads to attracting more traffic - and ideally, to convert that traffic into customers and leads.

  • What is the Marketgoo Score?

    The Marketgoo Score measures your website's success compared to the market, not just in the tool. It's calculated by a secret algorithm that considers factors like visitors, backlinks, and mobile-friendliness. To climb the ranks and improve your score, regular optimization and task completion are key.

  • What is SEO?

    SEO, or Search Engine Optimization, improves website visibility and traffic through unpaid methods. The better your SEO, the higher your website ranks in search results, leading to more potential customers. Marketgoo helps you track your SEO progress and optimize your website for success.

VPN Solution Faqs

  • What is a VPN?

    A virtual private network routes your internet traffic through a secure tunnel, changing your virtual location in the process. But NordVPN is more than just a VPN — we also offer powerful anti-malware tools.

  • What is Auto-Kill Switch?

    VPN Fail-Safe switch. If VPN connection drops, Kill Switch will block your device from sending unsecured data.

  • What is NordVPN’s Threat Protection?

    NordVPN’s Threat Protection feature makes you much safer from online threats. Turn it on, and Threat Protection will block intrusive ads and trackers, scan URLs to protect you from dangerous websites, and inspect downloaded files for malware. Experience the internet without intrusive tracking or censorship. Stay secure on Wi-Fi networks and stop your mobile apps from leaking unencrypted data. Get it all with just the click of a button.

  • What is DNS Leak Protection?

    Protects your online activity in case DNS servers send unencrypted queries outside a secure VPN tunnel.

  • What is Double VPN?

    Double Encryption. When a high level of security and privacy is needed.

Site Lock Solution Faqs

  • What is SiteLock?

    SiteLock provides simple, fast and affordable website security to websites of all sizes. Founded in 2008, the company protects over 12 million websites worldwide. The SiteLock cloud-based suite of products offers automated website vulnerability detection and malware removal, DDoS protection, website acceleration, website risk assessments, and PCI compliance.

  • What does SiteLock do?

    SiteLock provides comprehensive website security. It performs website daily scans to identify vulnerabilities or malware. When vulnerabilities or malware are found, you will be alerted immediately. Based on your SiteLock scanner, it will automatically remove any malware on your website. For content management system (CMS) websites, SiteLock can automatically patch found vulnerabilities.

  • What types of issues does SiteLock scan for?

    SiteLock has the technology to perform a comprehensive website scan that encompasses: File-based Malware Scanning and Removal: SiteLock performs daily scans of a website's files for malware. If malware is found, the website owner is alerted immediately. SiteLock also offers comprehensive scans to automatically remove the malware. Vulnerability Scanning: SiteLock performs scans of website applications for common vulnerabilities that could lead to a compromise. Application Security and Vulnerability Patching: SiteLock has the technology to automatically patch vulnerabilities in content management systems (CMS).

  • What are vulnerabilities and malware?

    A website vulnerability is a weakness or misconfiguration in a website or web application code that allows an attacker to gain some level of control of the site, and possibly the hosting server. Most vulnerabilities are exploited through automated means, such as vulnerability scanners and botnets. Malware, short for malicious software, is used to gather sensitive data, gain unauthorized access to websites and even hijack computers.

  • What is the SiteLock Trust Seal?

    The SiteLock Trust Seal is a widely-recognized security badge you can display on your website. It is a clear indication that your website is secure and malware-free. To add the seal to your website, simply include the code snippet that SiteLock provides in the footer area of your website.

SSL Certificates Faqs

  • Is the free SSL certificate really free?

    Sure is! This SSL is included at no extra charge when you purchase a hosting account. As HTTPS becomes more and more pertinent to search engine results, web browser behaviour, and overall web security, it’s our responsibility to do everything we can to keep our customers informed and protected. That’s why we provide this SSL certificate free of charge. Of course, for additional features you may certainly purchase an upgraded SSL for your account.

  • How does an SSL certificate actually work?

    For starters, a little “handshake" of sorts takes place between the hosting server and visiting web browser, which initiates the secure connection. A "session key" is then employed to encrypt all data transmitted between server and browser. This prevents any data passed between both sides from being decipherable by any third party. Intercepting data in this manner is often known as a "man-in-the-middle attack." In more simple terms? An SSL certificate encrypt communication between your site and anyone else’s web browser. Nice.

  • What is a Wildcard SSL Certificate?

    A Wildcard SSL certificate provides the same encryption and authentication features as other SSL certificates but can also be applied to an unlimited number of subdomains of a website. A Wildcard SSL certificate supports the root domain (example.com) as well as its subdomains. In more simple terms? An SSL certificate encrypt communication between your site and anyone else’s web browser. Nice.

  • Where can I learn more about what an SSL certificate is?

    Our Knowledge Base has many articles that fully explain the intricacies of SSL certificates, what they are, how they work, and the various differences.

  • What are the advantages of an EV SSL Certificate?

    EV or Extended Validation certificates are the highest class of SSL available and give the most credibility and trust to your website. EV assures consumers that their personal and financial information is protected at the highest levels of authentication. Additional verifications are performed, such as corporate agency record checks, applicant contact info, and whether the business has existed for a minimum of 3 years. EV certificates are best suited for business-critical webpages.

Affiliate Faqs

  • I Just Made a Referral, but It Wasn’t Tracked.. What can I do?

    Phluit's affiliate dashboard can take up to 24 hours to show a new referral, so give it some time. To see your conversions, log in to the dashboard and check the ‘Referred customers’ area. If your referral doesn’t display after 24h, you can claim it by reaching out to affiliates@phluit.com within 14 days of the subscription date. 

  • Do I Need to Be a Phluit Client to Become an Affiliate?

    No. But you should try our hosting services, they’re pretty awesome!

  • Can I ever get a discount coupon for my clients?

    Sure thing! Log in to your reseller account and raise a support ticket. Our friendly team will craft a discount code just for you, tailored to your preferences.

  • What are the affiliate program’s commission payout terms?

    Our payout turnaround for qualified sales is 2 months + 10 days after the month the sale occurred in. This is to account for Phluit's amazing 30-day money-back guarantee which makes our hosting easy to try, at no risk! 

  • How do you track sales?

    We track referrals using both affiliate links and custom coupon codes. You can use either method, and you will be credited for a sale as long as the signup meets all of our terms and conditions.

  • How do I measure my sales performance?

    Sure, I can help you with that. Once you're logged into Impact, you'll see a link to "Resources Links" on your dashboard page. Click on that link, and then locate the "Request a Custom Promo Code" section. You'll find step-by-step instructions, including screenshots, on how to request a custom promo code.

Hacked Site Repair Faqs

  • Your price is so great! do you really have no hidden fees?

    At Phluit we guarantee transparency in our pricing structure, assuring you that the prices displayed on our pricing page are the actual amounts you'll pay, with no concealed fees.

    Our listed prices are all-encompassing, covering any taxes and applicable sales taxes (such as VAT), leaving no room for hidden charges.

    Moreover, there are no undisclosed limitations on the number of pages we clean on a site. Additionally, we don't impose extra fees for assisting you in the process of eliminating malware, getting your site unsuspended, and similar services. 

  • Can you remove all types of malware and infections on a site ?

    Yes absolutely! Trust us when we say we have years experience cleaning hacked websites, we have come across every type of malware and site infection out there and we are confident that we can clean them all. Here are a few types of infections we remove as part of our service: 

    Malware Injections, 

    Defacements, 

    Backdoors 

    Pharma Hacks, 

    SEO Spam Injections 

    Phishing Files, 

    Malicious Redirect

  • What information do you need to get the fix started?

    Once you have registered with us, we will request access to your website (FTP) files and in some cases your website database also. Do not worry if you don't know how to provide this information - one of our friendly team will guide and support you every step of the way. We will then get to work, scanning and cleaning any corrupted files and data.

  • How long does it take to get my site back up and running?

    Depends on you! We offer a range of timelines as options to help accommodate the different situations you might be facing. Not all websites issues are necessarily urgent, and some websites can experience major issues or downtime without too large an impact on your business. For mission-critical sites, we recommend the priority plan, otherwise less critical issues can be addressed on whatever timeline you feel is appropriate.

  • When you restore my site, will I lose any data?

    Not if we can help it! We work to restore your website in a way that preserves any new data that might have been collected since being hacked (e.g., new e-commerce orders). This however does depend on the nature of the attack. We'll work with you to let you know what we're able to do and only proceed with your approval of the proposed plan.

Phluit Web Hosting Faqs

  • Why choose Phluit?

    Phluit provides budget-friendly hosting plans that deliver swift, secure, and outstanding performance. Our fully managed solution caters to both individuals and businesses, ensuring trusted support, top-of-the-line servers, and comprehensive management across all hosting packages you select.

  • What Type of Web Hosting should I Choose?

    Not every situation is alike and depends on your situation. If you are just starting out and looking to build & host a website, then we will recommend our Managed WordPress Hosting package. If you are look ing to create more than one website, then we recommend a VPS and Dedicated Server hosting options . Our web hosting plans are ideal for small business, bloggers, portfolio, podcasts, and more.

  • Can I upgrade my hosting plan later?

    Absolutely. You will be able to upgrade or downgrade your web hosting account to any of our services by simply getting in touch with us. 

  • Does Phluit Hosting Include a Domain Name?

    We do not provide a domain as part of our hosting packages. You have the option to purchase a domain from us or from a third-party seller. However, our advanced control panel eliminates the necessity of having a domain to initiate website construction. When acquiring a hosting plan through Phluit, you have the flexibility to host on a pre-owned domain or opt for numerous temporary domains that are automatically suplied by our control panel.

  • I Have a Domain Name at a Different Company. Can I transfer it to Phluit?

    Yes, Phkuit specializes not just in web hosting but also domains. You can transfer your current domain to DreamHost and also take advantage of our WHOIS Privacy that's included free. If you are interested in transferring a domain name and need help, just get in touch with us. 

  • How do I get started with my Web Hosting account?

    Commencing your web hosting account is a straightforward process. Just select a package and proceed through the signup steps. Once your account is activated, you will receive several emails containing your login details and service activation notification. At this stage, you can begin crafting your website or share your existing website information with us for a seamless transfer.

Envato Hosting Solution

  • What is Envato Market?

    Envato Market offers an extensive range of online assets, serving as the premier marketplace for PHP scripts, mobile applications, CMS products, e-commerce plugins, images, WordPress themes, project files, and creative resources.

  • What are the benefits of Phluit Envato Hosting Solution?

    Phluit is dedicated to backing Envato and codecanyon scripts, ensuring support from minimum requirements to peak performance. Our goal is to alleviate the stress of website owners, enhancing productivity and, hopefully, bringing a bit more joy.

    Experience high performance effortlessly. Our easy installation process eliminates the need for database creation or extensive documentation checks. FFMPEG, PHP 7.2 - 8.3 FPM, OPCACHE, Apache latest versions, and other extensions are automatically included, sparing you any installation hassles. Our servers are built for seamless compatibility with all Android and IOS-related apps.

  • How can I request a free installation for my Envato product?

    Upon purchasing any of Phluit's server plans, you can submit a ticket by attaching your Envato item zip file along with all the necessary information about your server and the legal purchase code for your item. Following this, our support team will initiate the setup process for your script, whether it be through automated or manual procedures.

  • Who is eligible to request the Envato installation service?

    Any client with Phluit plans who possesses a new server (VPS or Dedicated servers) is eligible.

  • Does the migration of Envato items come with a complimentary website transfer?

    Phluit provides its free migration service exclu sively for new server plans. To be eligible, you need to have registered with a verified account and received your welcome email. You have a 60-day window from the receipt of that email to commence a complimentary website migration.

Homepage Faqs

  • Why should you work with Phluit.com?

    Phluit.com is a powerhouse in the realm of web hosting and cutting-edge online marketing services. Since our inception in 2015, we've not only met but exceeded the needs of thousands of global customers. Our arsenal of comprehensive solutions is meticulously crafted to empower small businesses with the essential tools needed for unparalleled online success. What sets us apart is not just our services, but the rockstar-level support provided by our award-winning customer support team, ensuring a consistently reliable and top-notch experience for our valued clientele.

  • Why do I need a website for my business?

    Having a website is crucial for promoting your business and building credibility with your customers in the online realm. To ensure customers can easily discover your presence on the internet, having a professionally designed website with valuable and pertinent content is essential. It’s equally important to provide users with a positive online experience. Whether you’re aiming to establish an online store, launch a blog, or create an affiliate marketing platform, trust phluit.com to meet all your needs. 

  • Should I use a website builder to do it myself or hire a website designer?

    We provide flexibility with both options. For a speedy website setup, opt for our Managed WordPress plan, where you can dive right in and start building from a selection of over a hundred website templates. Once you've found the perfect template, customization is a breeze, allowing you to tailor it to your requirements and get online swiftly.

    If time is of the essence, entrust our team of website design experts to craft a bespoke website that ticks all the boxes. You'll receive a professionally designed site with fresh content carefull y curated for both your customers and search engines.

  • Why do businesses use Phluit for their digital marketing?

    At Phluit, we deliver a comprehensive suite of digital marketing services tailored to suit businesses of all types, sizes, and budgets. Our meticulously crafted campaigns cater to both local and global markets, ensuring a strategic approach to meet your specific needs. Our dedicated Pay-Per-Click (PPC) experts at Phluit. com are adept at guiding you through Google advertising, enabling you to select targeted keywords and feature in top-tier ads on search pages.

    Additionally, our repertoire includes cutting-edge search engine optimization (SEO) services aimed at identi fying the optimal keywords and content strategy to enhance your search ranking. If expanding your social media presence is on your agenda, Phluit.com is here to help you cultivate and expand your audience in the online spaces where your customers actively engage. Trust Phluit.com to amplify your digital presence and connect with your target audience effectively.

  • In what ways does Phluit support small businesses?

    Phluit leverages its wealth of experience to empower you. Our customer service specialists deliver unlimited support, and we provide an extensive array of resources to ensure your online success. When you're prepared to craft a polished website, our team will pair you with a dedicated website builder coach, streamlining the process of launching your site. Should you encounter any questions or require assistance, rest assured, we're here to guide you every step of the way at Phluit.